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Membership Management

On this page, current members can submit their status change request by clicking the "Manage my Membership" button and completing the form. Our team will process your request within 3 business days and confirm with you via phone call.

Cancelling
your membership

End membership benefits

  • Membership Benefits: All membership benefits will remain active until the end of the current billing cycle, ensuring you get full value from your remaining time.

  • ​Transition to Per-Visit Pricing: Once your membership is inactive, your account will shift to per-visit pricing for any future services.

  • Reactivation of Membership: If you decide to restart your membership after cancellation, you will need to pay the membership registration fee again.

  • Membership Freeze Option: If you're interested in pausing your membership rather than canceling, please review the membership freeze option detailed below for more information.

Freezing
your membership

Pause membership benefits

  • ​Freeze Fee: $20 per month for the duration of the freeze. This replaces your monthly membership invoice.

  • Duration of Freeze: You are allowed one (1) continuous freeze per 12-month period with no limit on the number of months for that single freeze.

  • Visit Options During Freeze: While on freeze, you can either pay a la carte rates for any visits or choose to restart your membership.

    • Freeze Fee and A La Carte Visits: The $20 freeze fee does not apply towards the a la carte visit fee if you choose to pay per visit while on freeze.

  • Access During Freeze: You will still have access to your Fullscript, including all previous recommendations, Personalized Nutrients refills, and personalized tincture refills.

  • Restarting Membership: Upon restarting your membership, your recurring invoice will be at the current membership rate, and you will not be charged the one-time membership registration fee.

Prepaying
your membership

Pay upfront for savings

  • New Member Prepay Option: New members can pay for a full year of membership upfront and receive 1 month free.

  • Existing Member Prepay Option: Existing members who established their membership prior to July 1, 2024, can prepay for a 6-month or 12-month continuation starting January 2025. Eligible clients should review the related Charm message for more details.

  • We will not charge your card on file until speaking with you over the phone.

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